Exchanges and Returns

Our product exchange policy is designed to provide customers with complete confidence in the products purchased from our store.

All our products come with a warranty against manufacturing defects.

We also facilitate exchanges for products that are different from what the customer ordered.

If you receive a product from us with a manufacturing defect or that is different from your order, please follow these steps to initiate an exchange:

• If more than 7 business days have passed and the product shows a defect or issue, contact us with your CPF, order number, the product to be returned, and a description of the defect.

Once we receive your email, we will forward your request to our quality control department for evaluation. Authorization from this department is required for a possible exchange. After the analysis, we will contact you with the results and let you know if an exchange is necessary.

The deadline to request an exchange for this reason is 90 days from the product's delivery date.

Important: We will not process exchanges or refunds after this period.

Your claim will be reviewed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email, and you can choose one of the following options:

• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon for the value of the product to use on future purchases.

According to the CDC (Consumer Protection Code), requests to cancel online purchases must be made within 7 calendar/business days of the delivery date.

For refunds on credit card payments, our finance department has up to 7 business days to process the request with the credit card company. The balance may take up to 120 days to reflect on your credit card, depending on the card issuer and your billing cycle.

If a refund is required, it will be processed via a bank account within a maximum of 10 business days after quality control analysis. Refunds can only be issued to an account registered under the same CPF used for the purchase on our website.

Products returned without prior communication, outside the allowed timeframe, missing items, or without the label or invoice will be sent back to the customer.

The same applies to exchanges denied after quality control analysis. These products will be returned to customers via "Sedex a Cobrar," and the customer will be responsible for the shipping costs of the return.

Important: InovaStore is not responsible for return shipping costs for refunds, chargebacks, or exchanges for other products. These expenses are the responsibility of the customer.

InovaStore guarantees the security of your purchase and respects your privacy.